Phones switching off outside of Scheduled times

[newcatdave]

I have a CFD app that we use to switch the phones to a "LunchTime" IVR. It is set to operate based on the 3cx office hours. I have set these hours in Settings > Office hours. These affected phones are also part of a Queue. What is happening is that on Tuesdays all of them except for 1 switch off 1 hour prior to the scheduled breaktime. Does anyone have any thoughts about this.

 

[JosIPVG]

Could it be a mismatch in time settings from the devices themselves?

 

[newcatdave]

I had that thought and test to verify their settings. That isn't the issue. However, I had breaktimes set in the officehours settings of the pbx and then had special routes set for the same timeframes in the CFD. I think that they were conflicting and causing this odd behavior. I have to wait until Tuesday to determine if these changes took effect. I will update next week after confirmation.