Pick up groups

[Harrisonm]

Scenario

we have pickup with 20 members sitting at different floors .
how do we set up 3cx so that when a call comes in to one of the extension in that pickup , all members in that pick up group can see the call in that pickup group either on the yealink desk phone display screen or web client interface. The reason for this is that if members are sitting far apart from each other they will not hear if one of their members s phone is ringing and the call will be missed.
but if the call shows on the yealink display screen or on the web interface , members in that pickup group will be able to pick it up .

 

[Alphabetic]

You can label your ring groups and then append or prepend the ring group name on the caller ID which should be visible on the phone and client - that will tell you which group is being called. BLFs will show which EXTs are being called or you can use the switchboard / receptionist view to see more call info.