Solved Pickup code on Yealink Phone instead of Caller-id

[Mickel den Ouden]

See this thread.

https://www.3cx.com/community/threa...-an-incoming-call-on-another-extension.87321/

Customer will call to extension 100. extension 101 picks the phone up with the BLF Phone number of caller is not in the screen but only. *20*

3cx version 18 Build 418
Yealink phones Sip T41S FW version 66.86.188.3

I did everything they asked in the original thread but still see only * 20*

 

[JohnS_3CX]

Hi Mickel,

If you have Re-invites and Replaces enabled on all your extensions, then you should not be facing this problem.
On the non-Lydis firmware I can confirm that this works correctly, so it could potentially be minor firmware bug.

There will be some new Lydis firmware releases scheduled to come after V18 Update 6 is released, so keep an eye out on our blog posts and you will be able to upgrade the firmware soon.

I don't have any info as to whether the upgrade will fix this - you will have to give it a try after the release and see. If you still have problems, the next step will be to contact Lydis directly. They provide support for this firmware and they should be able to assist you.

 

[Mickel den Ouden]

Hi Mickel,

If you have Re-invites and Replaces enabled on all your extensions, then you should not be facing this problem.
On the non-Lydis firmware I can confirm that this works correctly, so it could potentially be minor firmware bug.

There will be some new Lydis firmware releases scheduled to come after V18 Update 6 is released, so keep an eye out on our blog posts and you will be able to upgrade the firmware soon.

I don't have any info as to whether the upgrade will fix this - you will have to give it a try after the release and see. If you still have problems, the next step will be to contact Lydis directly. They provide support for this firmware and they should be able to assist you.

Thank you very much. I will wait on the new Lydis firmware and inform my customer.

 

[StanM]

Hi Mickel,


I've replicated the problem and found a simple fix:
Create a file with you favorite text editor with the following contents:

!version:1.0.0.1

#refresh remote caller id#
account.1.refresh_remote_id.enable = 1

Save this with a .cfg extension.
In the Phone Web Page go to "Import CFG Configuration File" and import the file you just created.

For me this solved the "not updating Caller-ID after call pickup" on my Yealink T54W on firmware 96.86.188.3
If this will stick after a nightly re-provision, I'm not sure, but it's worth to try.

 

[Mickel den Ouden]

Problem is solved.
Phones with this problem use the lydis firmware (dutch language) 66.86.188.3
I did take the firmware in the Yealink phones to the latest version in 3cx 66.86.0.5

After this if they pick up the phone with BLF (*20*) they see the callers number in the display

 

[JohnS_3CX]

Glad to hear this was resolved!