PipeDrive integration showing incorrect caller ID.

[EmmaBarrett]

We have just setup the PipeDrive integration, and although it mostly functions correctly, occasionally the caller ID function shows the wrong name. Double checking PipeDrive they are definitely not duplicate phone numbers. As far as I can tell, the integration is set up properly, is this a known issue?

 

[EmmaBarrett]

Having looked into it more, it seems that when searching for the phone number, 3CX is finding multiple results based on the 'PhoneBusiness2' variable, and displaying the first one it finds, rather than the one containing an exact match for the phone number being searched for. I'm not sure where it's getting this PhoneBusiness2 though, as it seems to be 7 digits long, and none of the records I've checked that are being displayed incorrectly as the person being called have a second business phone number on their pipedrive record.

 

[edossantos_sipcaller]

Go to Admin > System > Phonebook > Options, and select "Match exactly".

 

[EmmaBarrett]

Great, that seems to have resolved it, thanks very much.