Plantronics issues

[Joe DWD]

Hello We are trying to get plantronics hub integrating with 3cx but are getting the below error message:

{"Description":"Active Device Info","Result":{"BaseFirmwareVersion":"218","BaseSerialNumber":"","BluetoothFirmwareVersion":"0","DevicePath":"\\\\?\\hid#vid_047f&pid_af0b&mi_03&col03#7&b25d8af&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}","HeadsetSerialNumber":"","InternalName":"APU 76","IsAttached":true,"ManufacturerName":"Plantronics","ProductId":44811,"ProductName":"Plantronics APU76","RemoteFirmwareVersion":"0","SerialNumber":"2CA306D842AB402B82AEB72F926C1A22","USBVersionNumber":"218","Uid":"e8bdfe4d562cc6e115c9fb8e21381c70","VendorId":1151},"Type":4,"Type_Name":"DeviceInfo","isError":false}

Can anyone assist?

 

[VasilisV_3CX]

Hi @Joe DWD,

Did you download the latest Hub Desktop from Poly (formerly Plantronics)?

Can you walk me through the process that lead up to that error message?

 

[Joe DWD]

Hi @Joe DWD,

Did you download the latest Hub Desktop from Poly (formerly Plantronics)?

Can you walk me through the process that lead up to that error message?

we select Plantronics on the list of devices on the 3cx web app and it tries to connect before popping up with https://127.0.0.1:32018/Spokes/DeviceServices/Info when we click that we get the above error message.

 

[NickD_3CX]

Although we have implemented the Plantronics integration in a "best effort" basis, I have it on a fairly good authority that Poly is preparing an update of the Hub software that *should* correct this (most likely in Hub 3.22 or later).

 

[Joe DWD]

Although we have implemented the Plantronics integration in a "best effort" basis, I have it on a fairly good authority that Poly is preparing an update of the Hub software that *should* correct this (most likely in Hub 3.22 or later).

Hello Nick,

We did have this on the latest Plantronics version but I had spoken to 3cx support and they said to use the 3.19 version but had the same issue there.

 

[NickD_3CX]

Yes, there were some other issues in versions after 3.19, but I think Plantronics intends to fix them in 3.22.
Also are you sure you have 3.22? I don't think this has been released yet. I think the latest on their website is 3.21...

 

[Joe DWD]

Yes, there were some other issues in versions after 3.19, but I think Plantronics intends to fix them in 3.22.
Also are you sure you have 3.22? I don't think this has been released yet. I think the latest on their website is 3.21...
View attachment 22211

Hello Nick,

We were using 3.21. Sorry I had misread your previous update I will let the team know it is a poly issue and that the 3.22 update will hopefully fix this.

 

[NickD_3CX]

Hello Nick,

We were using 3.21. Sorry I had misread your previous update I will let the team know it is a poly issue and that the 3.22 update will hopefully fix this.

That would be great! Also, as I mentioned, we integrate on a "best effort" basis, so Poly/Plantronics integrations are not re-checked with every Hub software release. Also we don't have every one of their models due to this.

If/when you do check Hub 3.22, if you could provide the community with feedback if this solved the issue or not and with what headsets, I am sure that there would be a lot of users in here that would find this useful.