Play audio message before outbound calls to international numbers

[r4ph0u]

Hello !
I would like to find a way to play a recording when a user calls an international number. For example saying "you're calling an international number. Be careful as a surchage may apply", and then transfer to the called number.

How can I do that ? I guess I'll have to use CFD but I don't know how to capture outbound calls to call flow

 

[VoIPTools]

This is a challenge. Ideally you would want the end-user to dial a international phone number and have 3CX automatically evaluate the call, play a message, then connect the call. This is not possible.

The only option I can think of is to force everyone to ALLWAYS call first to a CFD that prompts for the desired number, then have the CFD evaluate the number, play the prompt, then transfer the call.

I thought perhaps we could divert applicable calls to an IVR, but it seems the divert API can't do it...

 

[leejor]

If someone is dialling an international number, I'm going to assume they have to dial an international prefix, so they probably already suspect, that the call may be charged at a higher rate, than local or national calls.They are also probably just going to go ahead and complete the call anyway, message or not. This sounds like an employee education/training issue, or, a change, to the PBX, to limit who can place international calls.

 

[VoIPTools]

I can see how this might NOT be obvious. For example, I believe Bermuda, Puerto Rico, and the Caribbean share the same country code as the USA. If you see a phone number prefixed with 1, you might not realize you are calling outside the USA! If it is true with our country code, I suspect it is true in other places around the world.