Play message then transfer?

[DVKS]

What is the best practice to simply play a recording then transfer the call externally? Do I use the Digital Assistant with a 1 second timeout?

 

[Alphabetic]

You cant forward to external from IVR.

I think the simplest way to get your audio and forward is to use a queue to transfer to outside number.

 

[VoIPTools]

If you can't forward to an outside number from an IVR, then have the IVR transfer to a dummy extension that is then forwarded to an outside number.