Solved "Please enter extension number" Incoming calls go straight to vmail (999)

[ElementalWindX]

I cannot figure out why my outside calls are going straight to vmail (999) when calling into the phone system? Voice & Chat has the DID in the Trunk assigned to a RG. After hours the RG is set to go to another after hours RG (When office is closed route to....) . The 2nd (after hours) RG is set to accept anyway on all destinations.

No idea why this phone system is doing this.

*edit* Just to see what would happen, I assigned the DID to just a extension that I know is online and working 30min ago. It sends me to vmail 999 too. Sighhhh

 

[SnakeRiverWebDevelopment]

Are there any agents in the RG? is the extension Away, DND or otherwise not available? Did you set user to Accept calls from Ring Groups?
EDIT:
Make sure the user has a live connection to the PBX, softphone, desk phone or webclient

 

[ElementalWindX]

After performing the latest update (might have been a week out of date), and rebooting it, the problem solved itself.

I tried a reboot before that with no luck.

 

[SnakeRiverWebDevelopment]

Nice to here