"Please enter your remote access code" What this?

[shivanuo]

Im seeing this system msg been play to some people calling in, but im not sure what are the conditions for this to happen. Im just using a simple ATA/SIP to IVR to Ring Group setup.

Maybe if all extensions on the ring group is busy?

When i first trying 3CX i used queues, and i had this same msg been show always after 1 minute in queue and the call is terminated after that.

 

[Marari]

Im seeing this system msg been play to some people calling in, but im not sure what are the conditions for this to happen. Im just using a simple ATA/SIP to IVR to Ring Group setup.

Maybe if all extensions on the ring group is busy?

When i first trying 3CX i used queues, and i had this same msg been show always after 1 minute in queue and the call is terminated after that.

Do you have anything going to ext. 700?

 

[shivanuo]

Do you have anything going to ext. 700?

Yes it is the main ring group, it was used for something else i dont remember exactly what now, that i had to change or delete in order to create a ring group with ext 700. I did this because i was migrating from another pbx system and i did not wanted to change extension numbers.

Should i change the ring group to other number?

 

[Marari]

That is the reason you're having a problem.

Ext 700 is the dial-in extension (by default) for teleconferencing.
Easier to change the ring group extension.

 

[Saqqara]

There are some system extensions created by 3cx - conference system 700

As above change the extension number , you should not be able to create any extension. Groups, Ivr that conflicts with the system extensions

 

[shivanuo]

I see. Strange that i was able to delete the system extension, use it for something else and still has system stuff working on it, i think i should report this.

Thanks. ill change the ring group to something else.

EDIT: To be precise i changed conference to 900, this is why i was able to create a ring group on 700.

 

[JohnS_3CX]

Hi @shivanuo

Are you sure this message is actually played from the 3CX system? I quickly looked through our prompts and there doesn't seem to be such a message.