"please wait while i transfer your call"

[jordandanielmorley]

I am noticing that when i use my queues and hit an option it does not state "please wait while i transfer your call" it just goes to that extension. the prompt is still in the list of prompts available so how do i turn that function on? am i missing anything?

 

[Alphabetic]

What do you mean? There are no options in a queue other then turn off/on recording and request a call back. Other then that calls will follow busy/DNA routing.

 

[jordandanielmorley]

My apologies. So when i call my IVR and press 1 for example, it used to say please wait while i transfer your call and then my hold music started and now it just goes to the hold music without announcing the transfer was starting. Is this something that changed?