plus sign removed from called number when called with CTI client

[Daniel Leidenheimer]

Hallo,

we have an issue with calling numbers via the CTI client.
I observed that when you call a number like "+49 123 123 132" the 3cx server received only "49 123 123 123" which leads in a wrong outbound call rule.
This behaviour occurs only in CTI Mode. I tested it also in Softphone Mode and their was no problem with this.

I think that the Yealink SIP T53-W Phone removed the plus sign from the number but I don't found a corresponding option in the settings.

 

[Saqqara]

Check your E164 settings under Settings

 

[Daniel Leidenheimer]

The E164 Settings is disabled.

 

[leejor]

You may want to consider making use of the E164 settings, if you do dial calls with a leading +. The + can then be converted to the proper numeric prefix (national/international) to be used by the outbound rules.

 

[Daniel Leidenheimer]

I disabled the e164 settings because I do this with outbound rules. I have 4 outbound rules in theirs.

e164 -> prefix + -> remove 1 -> Add 00
International -> prefix 00 -> remove 0 -> do nothing
National -> prefix 0 -> remove 1 -> Add 0049
Area -> prefix 1-9 -> remove 0 -> Add 004969

I had to this because the ISP wants the number in the format "0049 213 2312231".

These Outbound Rules are working correctly when I start a call from via Softphone but when I start a call from the 3CX Client in CTI Mode and the numbers starts with an + sign will be removed as i described in the first post.

 

[leejor]

Came across this, about Yealink sets removing the first digit in CTI mode.

https://www.3cx.com/community/threa...umber-discarded-when-phone-is-sleeping.73704/