With the help of a 3CX partner we're doing some POC testing on the 3CX w/ Hotel Module, but they've not been able to help answer the below two issues.
We're using the MITEL SX2000 and are getting CHECK-IN and CHECKOUT message and have gotten the MWI lights to work so far. We are not receiving Housekeeping/MAID status updates though. I saw in a earlier post that someone was having the same issue with Opera, but the thread kept referencing what phone was the housekeeping statuses being entered from, but would the PMS records not originate from the server vs the idividual room phone? We're using Cetis E103-IP hotel phones for the POC testing.
Also, is there a way to update the phone so if a guestroom is VACANT (Checked Out) that the call if not answered rolls to the operator instead of going to VM? If the room is vacant we wouldn't want the VM to be active.
Forgive me advance I'm new to 3CX and have tried searching the forum for similar posts. Only found one about a similar issue in Opera, but they didn't mention if they were using the MITEL interface.
We're using the MITEL SX2000 and are getting CHECK-IN and CHECKOUT message and have gotten the MWI lights to work so far. We are not receiving Housekeeping/MAID status updates though. I saw in a earlier post that someone was having the same issue with Opera, but the thread kept referencing what phone was the housekeeping statuses being entered from, but would the PMS records not originate from the server vs the idividual room phone? We're using Cetis E103-IP hotel phones for the POC testing.
Also, is there a way to update the phone so if a guestroom is VACANT (Checked Out) that the call if not answered rolls to the operator instead of going to VM? If the room is vacant we wouldn't want the VM to be active.
Forgive me advance I'm new to 3CX and have tried searching the forum for similar posts. Only found one about a similar issue in Opera, but they didn't mention if they were using the MITEL interface.
