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The 3CX Hotel Module

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The 3CX Hotel Module

Introduction

Check In / Out operations

Wake-up Calls

Billing

Set Room Status

Introduction

The hotel PBX features are specific for hospitality environments. The following functions can be achieved:

  • Check in and Check out of guests  (via PMS or 3CX WebClient).
  • Setting guest extensions to Do not Disturb.
  • Blocking of external calls when a room is not occupied.
  • Schedule wake up calls.
  • Allows billing of calls to rooms (via Fidelio PMS)
  • Allows housekeeping to set room status via the phone

The 3CX Hotel Module can integrate with Hotel software systems / Property Management Systems (PMS) such as Micros Fidelio, Roommaster, Hilton and more. This can be done either via a Fidelio or a Mitel compatible interface. To configure 3CX Hotel services login to the “3CX Management console > Settings > Hotel Services”.

The 3CX Hotel features are part of the Pro and Enterprise Editions. It operates in the background and allows for integration with the Property Management System. With the integration, many of the functions can be triggered from within the PMS software.

Check In / Out operations

The 3CX Hotel module performs the following functions at check in / out:

Check In Operations

  • Sets Extension Name.
  • Enables the extension to allow outbound calls.
  • Deletes all voicemail messages.
  • Clears Do Not Disturb (DND) status.
  • Updates phonebook files for IP Phones.
  • Re-provisions supported IP Phones.

Check Out Operations

  • Sets name to blank to show that there is no one in the room.
  • Disables outbound calls on extension.
  • Deletes all voice mail messages and recordings.
  • Clears the Do Not Disturb (DND) status.
  • Updates phonebook files for IP Phones.
  • Re-provisions supported IP Phones.

Wake-up Calls

The system allows for wake up calls to be scheduled. This can be set by the guest from the room without the receptionist’s intervention. The guest calls a Wake-Up call service IVR, and follows the prompts to set a wake-up call. At the scheduled time, the system will call the guest and play a predefined message when the guest answers the call. Wake up calls can also be scheduled via PMS.

Billing

The system will log calls from each room and show call costs based on the costs configured in the 3CX Phone System Management Console.

The system can output a configurable Call Data Record (CDR) for each call. The CDR can be sent to a separate text file (one call per text file), to a text file containing all calls, or to a TCP port. For each case, the exact format can be customized.

Set Room Status

This function allows cleaners to set the status of the room via the phone. The maid status message is triggered by a call from the room in question and by entering the special feature code, followed by the appropriate code to specify the status of the room.

Note: The codes are different depending on the PMS system used. 3CX PMS supports 9 Maid code states whilst Fidelio supports 6.

For example: Dialling “*682” from room 101 will trigger a maid status message to the PMS that will set the status of room 101 to clean. In this example “*68” is the special feature code (configurable) and “2” is the status code “Clean”.

Further information on how to use the dial codes to set a room status can be found in the Dial Code documentation.

If the code is correct, or incorrect, the corresponding media message will be played. The audio prompt files can be configured from the 3CX Hotel Management Console > “File” > “Configuration” > “Maid Status Code” Section. 

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