Polycom Provisioning and 3CX v8

[chrisneal]

I am testing some Polycom SoundPoint IP 550 handset. I can get the handset to boot and access via FTP the provisioning folder of 3CX... No problem... Where I'm a little confused is based on the documentation it looks for a <mac address>.cfg file (Here is the one generated by 3CX)

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- mac.cfg -->
<!-- Generated by 3CX PhoneSystem -->
<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="sip.cfg" MISC_FILES="" LOG_FILE_DIRECTORY=""/>

Next 3CX is generating a <mac address>-phone.cfg file. (Very large.. I won't bother posting here..)

Shouldn't the above file read
<!-- mac.cfg -->
<!-- Generated by 3CX PhoneSystem -->
<APPLICATION APP_FILE_PATH="sip.ld" CONFIG_FILES="<mac address>-phone.cfg" MISC_FILES="" LOG_FILE_DIRECTORY=""/>

The phone is booting but not getting the line 1 settings

 

[mhanson]

What version BootRom and Firmware are you on? It is highly recommended you be on BootROM 4.1.2.0037 and SIP 3.1.3.0439

 

[chrisneal]

BootRom 4.1.1.0232
SIP 3.0.4.0061

I'll update and see if it changes. It doesn't seem that it's pulling the config from the FTP server.

 

[chrisneal]

Got it working... There was a setup problem on the FTP server for the user the Polycom uses... It was never pulling the configuration.