Polycom SoundStation 6000 drops calls after 30 mins.

[entertech]

We have a Polycom for our conference room, when a call hits 30 mins on the dot the external line disconnects but the polycom still shows the active call.

I have made calls from other IP phones using the same trunk just fine.


Any ideas?

 

[NickD_3CX]

In the Server Activity Log, make a call, wait until in it hangs, the check the logs, at least to see which side is sending the BYE message, then maybe you can work towards the correct direction.

 

[entertech]

Issue was related to outdated firmware.

Thanks for the follow up.