Polycom VVX 501 has separate ring for external.

[jsommers]

I have a provisioned vvx501 and the ringtone for external calls are different than the ones set . Help!

 

[JohnS_3CX]

Hi

I gather you must have made the change from the phone interface, but this is not a configurable option via the PBX so the phone will not know how to honor it.