Pop up field for zoho CRM

[HiroNikuyama]

Hi Thank you for your support.

I have a question regarding CRM popup for incoming calls.
On the system, there are four fields for phone numbers in "contacts" of zoho CRM, namely 'Phone', 'Mobile', 'Home Phone' and 'Other Phone'.

When a contact tab is created with a telephone number input to any of the fields, it(the CRM screen) will pop up.
But only for 'other phone', it will not pop up, even though the telephone number is synchronized in the contact of 3CX.
I cannot find any difference between this field and the other 3 fields.
May I know why only 'other phone' does not pop up? Or anything I could do so that this field also can pop up?

 

[edossantos]

This is a known issue. The popup works with Phone, Mobile, and Home Phone. Unfortunately there is nothing we can do at the moment.