PORT 5062

[rodneyeid]

i am changing my port for 3cx from 5060 to 5062. when i do this change my softphones do not register anymore!!!

any help???

 

[Anonymous]

change the ports to 5062 aswell on the softphones.

.

 

[rodneyeid]

i did that already :lol:
but forgot to mention it

 

[sittsh]

I have found that some soft phones use this port

If i recall theres a soft phone out there that uses two port numbers above the port you enter , so if you enter 5060 it will also use 5062. Maybe it was for RTP or something like that. Sorry but i just can't remember what it used it for.

 

[5qg4]

i did that already :lol:
but forgot to mention it

Your soft phone at local LAN or NAT over Internet?
Have you enable the firewall at 3CX BOX?

 

[rodneyeid]

i am using it over NAT! and nor firewall on 3cx server.

 

[Mirzab]

Just to recap first - you changed the port in 3CX "General Settings" tab to 5062 and updated the configuration of the softphone to the same, and you said you are connecting over NAT - so softphone is not on same LAN?

If it is not I would suggest starting with a softphone on the same LAN, and make sure that it connects. This would help to establish if problem is with 3CX <-> Softphone setup, or elsewhere (port forwarding to 3CX from WAN, port blocking at softphone location, etc.).

Gotta start somewhere and basics always best place to start.

 

[tjabaut]

You could also try to append the port on the end of the Proxy server field on you softphone. I.E. proxy.sip.com becomes proxy.sip.com:5062