Portech MV-378 and 3CX, call outbound problem

[Marco89]

Hi all,

i have succcesfully configured portech on 3cx.

When my clients make call using the GSM gateway and the call lasts more than a couple of minutes.
the communication become laggy.

i have this problem only with VoIP GSM Gateway with the remote VoIP provider no problem.

The server is local also the VoIP gateway on same LAN.
3CX running on Hyper-V i check the spec on 3CX site for debian on Hyper-V and are correct.

It could be a VM problem or other?

Thanks a lot for the time
Best regards

 

[eddv123]

Doubtful, I would run Wireshark traces and contact the vendor (Portech) as they are an un-supported gateway brand. They may also have written templates for 3CX which you could auto-provision instead of manual config.

The only supported GSM brand for 3CX are beroNet currently.

 

[Marco89]

Unsupported?!?!
there are guidelines on 3cx Site
https://www.3cx.it/blog/us-docs/configuring-the-portech-mv-370-and-mv-372/

by the way no problem

 

[complex1]

I use for years the Portech MV-370 without any issues.
Also a few of my customers use the Portech MV-372 and I have never had any complains about the function of the gateways.
The Portech's are running well on firmware 10.160

 

[eddv123]

Current list of supported gateways for 3CX: https://www.3cx.com/voip-gateways/

"This device has been tested for Voice using firmware version of “Wed Jun 10 11:53:59 2009"

Also look on the date of the guide you posted - April 2010. It seems they may of been supported once but not anymore.

 

[Marco89]

I use for years the Portech MV-370 without any issues.
Also a few of my customers use the Portech MV-372 and I have never had any complains about the function of the gateways.
The Portech's are running well on firmware 10.160

thanks for the reply.

i have this on portech v10.398.

i ask to portech if there is any possibility to make a downgrade because is a strange issue.
happen randomly