portsip.com softphone is blocked

[Hriday]

Dear Team,

We are using portsip.com softphone (https://www.portsip.com/download-portsip-softphone/) on elastix server. and working perfrectly.
Now we are planning to upgrade to 3cx latest version but we found that portsip.com softphone is not working on the latest version of 3cx. it says "Registration failure". we contacted with portsip. and they said that it might be blocked by 3cx. we contact your customer care over chat and gold partner. but they have no idea about it and they cannot help on this. Could you please advise the possible causes or way around to solve this. We already customized and integrated our portsip.com softphone in our ERP. so cannot change the softphone. We are using the elastix and portsip.com softphone since 2014. and everything working fine. @3CX team please assist us other wise we have to go with other ebpx provider.

 

[Saqqara]

check this forum post - https://www.3cx.com/community/threa...-phone-how-can-i-make-it-work-with-3cx.84739/

Within the 3cx management console, check the blacklist entries and delete any records.

 

[Hriday]

Hello, not helped us. its about Softphone provided by (portsip.com). any response from 3CX official?

 

[Evolute IT]

Hello, not helped us. its about Softphone provided by (portsip.com). any response from 3CX official?

Their response will be:

There's a 3CX softphone and it works. Use that or use another PBX with the PortSIP softphone, like their PortSIP PBX.

Third-party softphones usually work but if it doesn't, there might be MANY reasons.

 

[cobaltit]

You contacted a gold partner and they had no idea? That's rough =/.

Portsip is one of the blocked UAs. Most of the common/free SIP phones are because they are often used for probing/abusing VoIP systems. 3CX phone is free and works well and more securely with 3CX than any 3CX party app. It also provisions much easier as well. But if you insist on using Portsip you won't be able to use 3CX hosted as you need to modify the advanced parameters to remove portsip. There's a value called SEC_IGNORE_USER_AGENT. Keep in mind that 3CX does not support editing advanced parameters and it's likely you'd need to make this change after every update.

 

[NicholasP_3CX]

3CX Staff cannot provide assistance for any 3rd party applications or softphones. Your only chance is to have one of the community assist.

3CX provides its own 3CX softphone which is designed to take full advantage of the 3CX Communication System.

PortSIP is on our blocked agents list meaning it is NOT possible to connect this to 3CX. This is probably due to known hacking attempts using this particular user agent.

A list of our supported devices can be found at: https://www.3cx.com/sip-phones/