- Joined
- Feb 13, 2025
- Messages
- 13
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Hey there,
Is there a way to add a prefix to the caller ID whenever we transfer a call to another extension ?
Here is the setup : Reception at company1 needs to leave for X minutes and when she does, she changes her status to away which is configured to transfer the calls to Reception at company2.
In their older setup, they had a prefix which specified that the redirected call was coming from "company1 : CallerID", but from the way it is configured now, I don't think it's possible.
I thought about redirecting the calls to a queue or a ring group as I thought there was a prefix setting there, but I didn't see it.
I feel like I might be missing something.
Is there a way to add a prefix to the caller ID whenever we transfer a call to another extension ?
Here is the setup : Reception at company1 needs to leave for X minutes and when she does, she changes her status to away which is configured to transfer the calls to Reception at company2.
In their older setup, they had a prefix which specified that the redirected call was coming from "company1 : CallerID", but from the way it is configured now, I don't think it's possible.
I thought about redirecting the calls to a queue or a ring group as I thought there was a prefix setting there, but I didn't see it.
I feel like I might be missing something.
