Possibly a Blocked user is stopping a ring group from working?

[Attik_SadMB]

I think a users IP is blacklisted. Its been over 24 hours. anyway to clear it?
external ip - 86.183.142.219

 

[bitn2]

A blocked user has no impact on the ring group. The block is reset after 24 hours if the underlying issue has been resolved.

 

[Attik_SadMB]

Thanks but it is impacting the customer. I have tested in several ways. is there anyone from 3cx who can sdee if the IP is still blocked? thanks

 

[SteveITS]

Does it say that when they try to log in to the web client?

 

[J_Finalattempt]

Thanks but it is impacting the customer. I have tested in several ways. is there anyone from 3cx who can sdee if the IP is still blocked? thanks

destination is not registered or no roots available. I fi remove the user from the group it works just.