Post upgrade to v.18 no Call Journaling

[healthy]

Just upgraded to v.18 last night. Today we noticed that no calls are being journaled.
Checked and re-created the CRM Provider configuration to ConnectWise.

Tests are succesfully connected to our DB, but the formatting appears to be incorrect?

CRM Integration is working OK but contact number does not exist. Check log for more info or try a different number.

Is returned from a test, but it looks like the phone number formatting is incorrect

I see the following in the results when I search for 800-456-8000:

........v4_6_release/apis/3.0/company/contacts?conditions=inactiveFlag=false&childconditions=(communicationItems/communicationType='Phone' OR communicationItems/communicationType='Fax') AND communicationItems/value='568000'

It would seem it's inappropriately stripping and reformatting?

Maybe there's an updated CRM Template for ConnectWise?

 

[Evolute IT]

What's the setting in Advanced > Contacts > Options > Match X digits?

 

[healthy]

Set to Match at least X number of characters
6

 

[healthy]

What's the setting in Advanced > Contacts > Options > Match X digits?

It's currently matching 6 digits, does that need to be exact? what about () and - characters?
Thanks for your help!

 

[Evolute IT]

It's currently matching 6 digits, does that need to be exact? what about () and - characters?
Thanks for your help!

3CX sends the number as digits only. Set it to 10, it should work then. ConnectWise doesn't work with 6 digits (had the same issue recently.)

 

[healthy]

3CX sends the number as digits only. Set it to 10, it should work then. ConnectWise doesn't work with 6 digits (had the same issue recently.)

Thank you so much. Changing to 10 does get the test to work now.