Potential Bug: Missed Call Notifications Generated for Boss During Boss-Secretary Screening

[the43]

While testing the Boss-Secretary feature, I observed what appears to be incorrect missed-call behavior.

Test Scenario​

• Boss-Secretary enabled.
• Incoming calls were routed to the Secretary for screening.
• Tested both scenarios:
  • Secretary answered the call.
  • Secretary did not answer the call.

Observed Behavior​

In both scenarios, the Boss received a missed-call notification on the 3CX mobile client and the call appeared in the Boss's call history as a missed call.

However, the missed call did not appear on the Boss's Yealink desk phone.

Expected Behavior​

When Boss-Secretary is active and a call is routed to the Secretary for screening, the Boss should not receive a missed-call notification.

From the Boss's perspective, the call was never presented directly to their extension. The purpose of the Boss-Secretary feature is to have the Secretary screen calls before they reach the Boss. Therefore:

• If the Secretary answers the call, the Boss should not receive a missed-call notification.
• If the Secretary does not answer the call, the Boss still should not receive a missed-call notification unless the call was subsequently offered to the Boss and went unanswered.

Generating missed-call alerts for screened calls can create confusion and undermine the purpose of the Boss-Secretary workflow.

Additional Observation​

The missed-call notification appears on the 3CX mobile client and in the Boss's call history, but not on the Boss's Yealink desk phone, suggesting inconsistent handling across endpoints.

Can 3CX confirm whether this behavior is intended, or whether it is a bug in the Boss-Secretary implementation?

 

[KyriacosS_3CX]

Hello,

This issue is fixed in the U9 release. This should reach Final/Release state quite shortly, if you do not wish to move to the Release Candidates ahead of that.

 

[the43]

Thank you for the information. We are in no rush to implement the solution until the redirected call can be identified as a redirect from the Boss's line to the secretary. We were able to achieve this solution in another way that works real well for us using a secondary line on the secretary's Yealink phone.