Predictive dialer, change db when customer answers?

[Simone Rota]

Hi,
I'm working with CFD Predicrive dialer.
I'm reading numbers to call from a Table of my SQL SERVER.

I wolud like to change a DATETIME field "LAST CALL" when Customer answers
and
I would like change a boolen field "NOT EXIST" when the number doesn't exist

How can I do that?

Thank you very much

 

[edossantos]

Hello @Simone Rota,

The dialer will just request the outbound call to 3CX, but it will not receive any feedback about the result of that call.

If you need to update your database depending on that, you have 2 options:
1) You can monitor the CDRs generated by 3CX, process them and update the database accordingly.
2) You can send these calls to a CFD app, which will receive the external number called, and then it will be able to update the database to set the call as answered. Then, you can assume that the call has not been answered if you don't receive this call after some time....

Kind regards,