Presense to block ring group but allow ext to ext calling?

[ARPtable]

We are a service company and our techs answer calls from clients based on a ring group. When a tech goes on site, we'd like for the ring group to stop ringing so they're not taking calls from a different customer. However, we'd like to be able to still call the tech to their extension and have that ring through. Right now techs are setting presence "Away" and that takes care of the ring group. But to talk to them we have to text them "hey, call me". To bypass this people are using Teams to call the techs, but I think that defeats the purpose and I'd like to keep it all within 3CX.

Is such a setup possible? Ideally, I'd love to add a presence "On site" that would allow calling out and receiving calls from local extensions only.

Thanks!

 

[cobaltit]

Exceptions on the forwarding rules/status page should accomplish your goals.

The other option would be to use queues instead of ring groups for the customers and have them sign out of the queue when onsite.

 

[NickD_3CX]

Hi @ARPtable ,

Both of cobaltit's suggestion will do the trick.

You could also consider telling the Techs that when they go on-site, they can switch to the "Available 2" profile.
Then in the Extension Settings of all the extensions, for "Available 2", you can uncheck the option "Accept calls from Ring Groups".


When they leave the customer premise, they can manually switch it to "Available" again to resume receiving calls from the Ring Group.