Press a code to play a pre-recorded message to a called party mailbox

[nickbrandon]

Our customer is a market research company. They make huge numbers of outbound calls all over the world. They get people's voicemail a lot. They want to be able to press different codes so that their users can leave pre-recorded messages when faced with a called party voicemail so their users can break off and make another call, without having to repeat a manual message each time. So to be clear, 3CX user makes and call and gets someone's voicemail, they press #701 (or something) which starts a pre-recorded message which plays in the calls party's voicemail box and hangs up - meanwhile the 3CX user either parks the call or just simply starts dialing their next call - anyone got any ideas on how this can be done please? Thanks

 

[Evolute IT]

Easy way:

Use a few IVRs, each with the prerecorded message as prompt. Set to end call after 1sec (1sec after the prompt ended) and set no DTMF options.

During a call, when the agent hears the voicemail greeting, right before the beep they can blind transfer directly to those IVR and it will simply play the prompt and hang up.

For easy access, add the IVRs as speed dials/BLF.

 

[nickbrandon]

Easy way:

Use a few IVRs, each with the prerecorded message as prompt. Set to end call after 1sec (1sec after the prompt ended) and set no DTMF options.

During a call, when the agent hears the voicemail greeting, right before the beep they can blind transfer directly to those IVR and it will simply play the prompt and hang up.

For easy access, add the IVRs as speed dials/BLF.

Thank you for this. I was hoping something like this was possible. Have a good weekend!

 

[VoIPTools]

I encourage you to take a look at our 3CX Auto Voicemail tool. It was created specifically for your exact scenario. Our tool makes it easy for the agent to record any number of voicemail messages, or use company-wide messages, and select from the list which to play.

Here is an excerpt from one of our webinars: