Problème de son

[aitougharbi]

Bonjour,

Merci par avance.

Dans mon système 3CX reception d'appel et l'emission d'appel j'ai aucune problème par contre j'ai le problème avec le son je n'ecoute rien que àa soit la réception ou l'emission


Merci .

 

[VasilisV_3CX]

Hi @aitougharbi,

Can you perhaps describe your call flow when you have this problem?

Are you having issues hearing and speaking when calling internal extensions?

If you dial *777 can you hear yourself speak? If you dial your voicemail number, do you hear the prompts?

What device are you using when making the calls? (Desktop App, Web Client, IP Phone etc)

Can you provide more information about your PBX here? https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Also note, if you'd like to converse with French speaking community staff, take a look here: https://www.3cx.fr/forum/

 

[aitougharbi]

Hello,

I don't have same problem in internal extensions

But when a call my phone i didn't here me
if a call *777 it's same i didn' here any audio

 

[VasilisV_3CX]

What device are you using to make the calls? Are the devices local to the PBX?

How have you setup your network?

 

[aitougharbi]

I use Fanvil X3G yes my device is connect to PBX on local network we are in the same network

 

[VasilisV_3CX]

Is it only this locally provisioned Fanvil X3G that is having the problem? Is your extension the only one with the issue? If you connect the Fanvil X3G to another extension, do they have the same audio problems?

If you call via the Web Client, can you hear / speak and be heard?

 

[aitougharbi]

I tested on the web client with a friend he heard me but I didn't whith a same extention regestred in fanvil

 

[VasilisV_3CX]

Hi @aitougharbi,

1. Has your Firewall checker passed (is it showing green)?
2. What firmware is the Fanvil X3G running?
   "I tested on the web client with a friend he heard me but I didn't with a same extension registered in fanvil"
3. When you call with your friend above, are you calling internally (ext A to ext B) or externally?
4. Can you provide these details: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[aitougharbi]

It's ok thank you a lot

 

[VasilisV_3CX]

Sure thing @aitougharbi, feel free to open a new thread if you require any further assistance.