Probleb wich Sipgate

[alma]

Itry to setup SIPGATE wiech 3CX, but allways recive error when try to dial VOIP LINE

09:45:41.125 CallConf::Rejected Call(C:8) is rejected: Loop Detected (no match)
09:45:41.125 StratInOut:nCancel Call(C:8): Call from Ext.111 to terminated; reason: Loop Detected (no match)
09:45:40.984 MediaServerReporting::STUN from 'homenet615:0/MediaServer'ossible firewall problem. Address mapping failed on STUN server 217.10.79.2:10000 for local address ":9002"
09:45:40.796 CallConf:nIncoming Call(C:8): Incoming call from Ext.111 to sip:[email protected]
09:45:15.250 ClientRegs:nSuccess Registration of sip:[email protected] is successful
09:45:15.000 ExtLine::Register Send registration for "004918019955003980"<sip:[email protected]>

 

[gbarnes]

Sipgate

Outbound Proxy Hostname or IP : BLANK
Outbound Proxy Port (default is 5060) : BLANK

Have you opened your firewall/router for UDP 8000-8030 (Mmmm)
and set 3CX voip Provider ports 8000-8030 (Average, but some would say more!)

Lastly the STUN setting?

Im trying to remember what I had the most problems with when setting up a provider.

 

[CreativeHubLtd]

Re: Sipgate

Hi

Are you sure you mean ports 8000-8030, I thought the default ports were 9000-9499 ?

Kev

Have you opened your firewall/router for UDP 8000-8030 (Mmmm)
and set 3CX voip Provider ports 8000-8030 (Average, but some would say more!)

 

[etm_ltd]

CreativeHubLtd

Usually ports 8000-8xxx are used for VoIP, but as 3CX you can use 9000-9xxx.

The only thing you have to do, is to think opening rights ports through you firewall.

 

[CreativeHubLtd]

Hi

Thanks for that, I am using the default ports for external calls, and I have them forwarded on my firewall to my 3CX server, however I am able to make outgoing calls but not recieve incoming calls.

On my firewall I have the following ports forwarding to my 3CX Server :

5060 - SIP
3478 - STUN
9000-9007 - RTP
10000 - Sipgate STUN Server

On the Sipgate website it shows me as being online, and in the 3CX server logs it shows my registration into my sipgate account, but if I dial my 0845 number from my mobile or another landline I get the default sipgate message that I am offline and I get no entry in the server logs, do you have any idea's ?

Kev

 

[gbarnes]

Settings

Have to ticked, under registration settings:

[] Both in/out calls

And under general settings, ports to use for external calls:

8000 to 80xx etc ..

or 9000 to 90xx in your case?

How are you getting on with this one? I have sipgate working here so it will do it, Graeme.

 

[CreativeHubLtd]

Hi Graeme

Thanks for your reply, sorry I haven't replied sooner, I am holiday at the moment.

I have Both In/Out Calls ticked, and Ports for External Calls 9000 - 90xx open.

I had some problems with the hardware phone I was using, a Safecom SDP5000, but following a full reset and reprogramming of the phone I can now get incoming calls routed to it OK.

I have issues now with the quality of calls between internal extensions which is very poor and "wobbly", however when making or receiving external calls, the sound quality is good.

Kevin

 

[CreativeHubLtd]

Hi Graeme

An update for you, I have had the server turned off for 3 days whilst I have relocated it in the rack, and now I can't get my Sipgate line registered, I keep getting "Line DN='10000' device='Sipgate' can not be registered. External IP isn't resolved."

I have tried using different STUN servers but still not joy.

I am currently using the 3CX stun servers and the Sipgate stuns servers

Kev

 

[CreativeHubLtd]

Hi

The only way I could get the Sipgate line registered was to change the setting in Line Management - Manage Gateways and Providers - Sipgate - Registration Settings - Which IP to use in 'Contact' field for registration: from External (STUN Resolved) to Both (external and internal) and the line now works fine !

Kev

 

[gbarnes]

setup...

If you download the support app at http://aacnet.eu/3cx
and call me we can set up a support session.
Dont do the steps below untill we are talking or typing...

1) Open TCP port 5481 through your firewall (temp only!)

2) select SETUP-->3CX LOG-->OPEN LOGIN

after we have finished, CLOSE the 5481 passage through your firewall for security, and select SETUP-->3CX LOG-->CLOSE LOGIN

 

[gbarnes]

Solved..

Ok Kev, thats solved that then.

I was planning on looking at all the STUN settings yo had, inc. the one under GENERAL setup.

But, if it works, leave it I say!!

Graeme.

 

[CreativeHubLtd]

Hi Graeme

Thanks for all your help and offer of remote assistance, I am not sure why it only works like that now, it was working fine before, but as you say if it works then don't change it ! Very frustrating as to why things keep changing and then you have to start adjusting settings to get things back on track

Kev