Problem to call outside with the MyDivert Operator

[philduv]

Hello,
I have still another problem with MyDivert, Betamax operators didn't give me this problem.
The out calls are forbidden and I can receive calls (operator connected in green)
Here is the log:

14:43:24.484 [CM503020]: Normal call termination. Reason: Forbidden
14:43:24.484 [CM503016]: Call(29): Attempt to reach <sip:%[email protected]:5060> failed. Reason: Forbidden
14:43:24.484 [CM503003]: Call(29): Call to sip:[email protected]:5060 has failed; Cause: 603 Declined; from IP:188.40.93.13:5060
14:43:24.234 [CM503025]: Call(29): Calling VoIPline:00352621324490@(Ln.10004@mydivert)@[Dev:sip:[email protected]:5060]
14:43:23.984 [CM503004]: Call(29): Route 1: VoIPline:00352621324490@(Ln.10004@mydivert)@[Dev:sip:[email protected]:5060]
14:43:23.906 [CM503010]: Making route(s) to <sip:%[email protected]:5060>
14:43:23.906 [CM505001]: Ext.13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.13679.0] PBX contact: [sip:[email protected]:5060]
14:43:23.859 [CM503001]: Call(29): Incoming call from Ext.13 to <sip:%[email protected]:5060>

Thanks for your help.
Note that I tried with adding the Request Line URI with the custom field with the username of the provider MyDivert, like for incoming calls (previous request in the forum), but it doesn't work.

Ph. Duvivier

 

[leejor]

14:43:24.484 [CM503003]: Call(29): Call to sip:[email protected]:5060 has failed; Cause: 603 Declined; from IP:188.40.93.13:5060

They are "declining" to handle your call. It could be an incorrect number (length/digits), an unauthorized number (to a mobile?), you have no funds left in your account, any number of things. I would contact them directly and ask why they will not route a call based on the digits, 00352621324490, you are sending them.