Problem whit FQDN Resolution

[Jose Lara]

Hi,

On my Dashboard I have the information about my FQDN and the Public IP Address of my Internet Services,


but the remotes extension don't work And when I test from outside of my network using PING tool other IP respond to my FQDN.

please see pictures attached.

3CX have a tool or log file I can check for errors?

best regards,

 

[Saqqara]

Have you

enable external use of the extension - 'disable use of extension outside the lan' setting

Setup the necessary firewall rules - what does the firewall checker reports

What phones are you using and how are you provisioning them

 

[YiannisH_3CX]

I have deleted your attachments as having your FQDN and public IP displayed on public forums is never a good idea.

Have you passed the firewall checker? If you navigate to settings / network do you see the stun servers configured there?
Also have you tried restarting services to see if the IP updates correctly?

 

[Jose Lara]

I have another ddns service runing on this site, and if I try to connect to Administration console using this url, connection pass susefull.