Problem with 3CX Windows APP

[BartoszB]

Hello,
We have problem in 3CX 15.5 with 3CX Windows APP. On others computers app Registered but we can't see any users and open switchboard.
This problem not exist on Webclient. What can i do to resolve this?

 

[ChrisC_3CX]

I'm not sure you'll be able to get the 3CX Windows App to work properly with 3CX v15.5. Do consider upgrading to the latest 3CX PBX version to ensure functionality, stability and 3CX Technical Support eligibility.

 

[BartoszB]

Client has 3CX Windows APP 15.5. We cannot update 3CX to 16 version because, client has Windows Server 2012 R2. It's troublesome to switch to Linux in the client's DataCenter
The transition to Windows 10 will also be difficult due to the license he has in DC

 

[JohnS_3CX]

@BartoszB

Ultimately the client needs a working system, so how about hosting V16 in the cloud? V15.5 will not receive any further features or patches, any problems that existed would have been fixed in V16 and forward.

The best we can suggest for now is uninstall the client, send the user a new welcome email, and click the link in the email to download the V15 client again (just to make sure you have the right version).

 

[BartoszB]

@BartoszB

Ultimately the client needs a working system, so how about hosting V16 in the cloud? V15.5 will not receive any further features or patches, any problems that existed would have been fixed in V16 and forward.

The best we can suggest for now is uninstall the client, send the user a new welcome email, and click the link in the email to download the V15 client again (just to make sure you have the right version).

Hello,
I used 3CX Phone For Windows app from e-mail. I have installed 3CX PhoneForWindows on 3CX Server it is all fine i can see extensions and switchboard. On users PC's accounts are registered but they can't see any extensions and switchboard.
Maybe we must reinstall 3CX Phone System?

 

[JohnS_3CX]

Can you please try and provision that specific user's extension on your own PC which works?

If they also don't appear for you, then probably you will have to look into the extension Group settings and the extension Rights (to ensure the visibility is enabled)

 

[BartoszB]

Can you please try and provision that specific user's extension on your own PC which works?

If they also don't appear for you, then probably you will have to look into the extension Group settings and the extension Rights (to ensure the visibility is enabled)

I used user extensions which work on 3CX Server. Groups visibilty is enabled.
Maybe the problem is with domain name?
This license has maintenance, when I write to customer service, will they help me?

 

[JohnS_3CX]

Hi @BartoszB

3CX Support will not be able to assist you because V15.5 has reached end of life.
They will only be able to help you with V16 at the moment which is the latest major version we offer.

Your maintenance allows you to upgrade to V16, which is something 3CX Support could help you with if needed.
I would recommend to start looking into upgrading the customer (regardless of this issue with presence).

I can suggest the following:
- Keep your Windows 2012 for now
- Create a VM on this server
- Deploy the 3CX Debian ISO in a VM

This way you can keep the server as-is, and also move to V16. It's a compromise but it may be doable in this case