Problem with CRM integration

[PabloGesplanet]

Buenas,

He hecho todo tipo de pruebas con el generador de plantillas. Lo último que he hecho a sido una plantilla con una llamada a la que le paso todos los parámetros posibles que me permite la plantilla.

La siguiente es la respuesta que me devuelve el CRM con los datos que a su vez le da la centralita al hacer una llamada:

{
"Agent":",
"CallDirection":Inbound,
"CallEndTimeLocal":,
"CallEndTimeUTC":,
"CallStartTimeLocal":,
"CallStartTimeUTC":,
"CallType":,
"ContactId":,
"ContactUrl":,
"DateTime":,
"DestinationEmail":,
"Duration":,
"DurationTimespan":,
"endCall":18:00:00,
"EntityId":,
"FirstName":,
"FoundRecordCount":0,
"InboundCallText":[DateTime]: Answered incoming call from [Number] to [Agent] ([Duration]),
"MissedCallText":[DateTime]: Missed call from [Number] to [Agent],
"NotAnsweredOutboundCallText":[DateTime]: Unanswered outgoing call from [Agent] to [Number],
"Number": (Numero de teléfono),
"OutboundCallText":[DateTime]: Answered outgoing call from [Agent] to [Number] ([Duration]),
"PhoneBusiness":,
"Query":,
"RedirectUri":,
"ReportCallEnabled":True,
"startCall":09:00:00,
"State":,
"Subject":3CX PhoneSystem Call"
}

(Ahora simplemente he sustituido el número de teléfono por privacidad del cliente).

Pero no soy capaz de hacer una plantilla que me mande ni el "Agent", ni la hora de inicio o de fin de la llamada, etc...
Ya no sé que mas hacer.

Un saludo.

 

[edossantos]

During contact lookup you only have the [Number] variable:
https://www.3cx.com/docs/server-side-crm-template-xml-description/#h.vcivldjsa1lz

The remaining variables are only available during Call Journaling.

Where are you using these variables?

 

[PabloGesplanet]

I'm reading it troguht PHP, because i need to pass it into our database.

How do i perform a Call journaling?? I set the Url in the 3CX template, but i got no response in the .php

search.php is the only .php that is being called when somebody call us.

I dont know how to get those variables.


Thanks in advance

 

[edossantos]

When you receive a call, the contact lookup scenario will be executed (search.php in your case). There you only have the [Number] variable. Anything else will be empty.

The Call Journaling scenario is invoked when the call ends, and only when the contact lookup scenario returned a matched contact.