Problem with dns mapping with our account and another one with same name

[omniafabio]

We find out that 3cx had registered 2 dns with same name of 2 different 3cx centrals on their records dns ; so the public ip it's always changing with 2 different public ip.
What can we do ???
Thanks in advance.

 

[SteveITS]

Do you have two 3CX servers running?

 

[ChrisC_3CX]

We actually only have one DNS entry for every FQDN so what's most probably happening is that there are more than one 3CX Instances using the same License Key both updating the DNS record and therefore causing it to alternate from one IP to the other.

Have you checked the two different IPs the FQDN resolves to, do you not recognize them to determine where the second instance might be installed?

Is there any chance you deployed the same License Key on 3CX Hosted as well?

 

[omniafabio]

No we have only one 3cx server and it seem that the second wrong ip is working not on 5001 port but directly on 443 (it's surely not our 3cx !).

 

[ChrisC_3CX]

Could you please provide me with the first 8 characters of the License Key via PM?

 

[Alphabetic]

What is your set up? Have you been playing in the cloud?

I had this trouble not so long ago and it was because I had moved the instance from A to B via the PBX express but didnt want to use this way so I created C but forgot to delete B... (hope i didnt lose you there?)

Anyway.. long story short.. have you been playing in the cloud?

 

[ChrisC_3CX]

It seems there indeed exists a 3CX Instance hosted by us. I recommend following this procedure here to delete the machine: https://www.3cx.com/community/threads/delete-instance-hosted-by-3cx.75573/

If you have any issues with this you could start a new thread in our 3CX Hosted section or send an email to hosted.3cx.com.