Solved Problem with FANVIL x3s

[Federico Moschini]

Impossible to provision , receive this error, why ?
You will need to configure the phone manually by copying and pasting the provisioning link https://pbxxxxx00.3cx.eu:5001/provisioning/cancelled for privacy/ in the phone web interface. Error Message: <html> <head><title>504 Gateway Time-out</title></head> <body bgcolor="white"> <center><h1>504 Gateway Time-out</h1></center> <hr><center>nginx</center> </body> </html>

 

[Saqqara]

Are the phones local or remote to the phone. ?

If local, does pbxxxx00.3cx.eu resolve to the 3CX server IP address

If remote, have you open the require ports / port forwarding on the firewall - https://www.3cx.com/docs/manual/firewall-router-configuration/

Also check you have no blacklisted IP's

More info on configuring these phones - https://www.3cx.com/sip-phones/fanvil-x3-x5/ - are you running the correct firmware

 

[Federico Moschini]

Restarted services and now is OK

 

[YiannisH_3CX]

Glad to see the issue has been resolved