Problem with manage acess in V20

[Tabriz.Melikov]

In version 20, I granted a user manager privileges for their group, but they are able to listen to call recordings from all departments. How can I restrict this?

 

[VoIPTools]

In V20 roles are global. That means if your role is "Manager", you are a manager in all departments.

If you need the old v18 ability to restrict a Manager's ability to listen to recordings by department, you may want to take a look at our 3CX Recording Manager where you can limit what recordings the manager can listen to (like V18). And, in fact, you do not need to give them permissions to the console at all (for listening to recordings).

Also, we provide additional AI features including the ability to granularly define who's recordings are analyzed automatically or manually, what instructions (prompts) are applied to recordings, and the ability to automate agent scoring. Soon you will be able to apply different instructions (prompts) to recordings based on department membership. This is useful, as an example, if you wanted to ask different questions about the recording if the agent was a physician vs a nurse. That's important for automated agent scoring.

 

[N_G]

Make sure that the manager of the group is a member of only ONE group. So if the user is also in the default group, this is a problem because then he will be able to see the recordings of all the users in the default group. Check that first....