problem with outbound call

[alexgaia]

sorry but I have one problem:

when I set local domain in my softclient eyebeam as 192.168.0.3 all is correct and call will be placed as log
05:00:56.265 CallConf:nProvisional [CM103003] Call(1127): Ln:[email protected] is ringing
05:00:55.640 CallConf:nIncoming [CM103002] Call(1127): Incoming call from 000 (Ext.000) to sip:[email protected]


when I put my global address the call go to my 000 internal account as log


[CM103002] Call(1126): Incoming call from 000 (Ext.000) to sip:[email protected]:5060

where is my error?

thanks

 

[Mirzab]

Are you doing these IP changes with both the softphone and the 3CX Server on the same LAN?

When using local IP call routes over LAN only. When using external IP address call will "loop" out and back - you must have ports configured in router plus select "Extension is external" and "Bind to Media Server" in extension configuration on 3CX.

 

[alexgaia]

I have 3cx on 192.168.0.3
router on 192.168.0.1
client on 192.168.0.4

I have configured "Extension is external" and "Bind to Media Server" in extension configuration on 3CX in extenzion 000 but call loop back.

which things I have to do?

 

[Mirzab]

Well as a required first step read http://www.3cx.com/forums/the-portforwarding-faq-hope-this-gets-a-sticky-1697.html and ensure ports are configured properly. After that, post some logs please.

 

[alexgaia]

these are port configured:

9 3CX ALLOW always 192.168.0.3 Any Always
10 Stun ALLOW always 192.168.0.3 Any Always
11 Sip ALLOW always 192.168.0.3 Any Always
12 Rtp ALLOW always 192.168.0.3 Any Always
13 Int ALLOW always 192.168.0.3 Any Always

9 3CX 5481
10 Stun 3478
11 Sip 5060 - 5061
12 Rtp 9000 - 9003
13 Int 7000 - 7499

this log:
01:36:01.890 CallConf:nIncoming [CM103002] Call(1219): Incoming call from 000 (Ext.000) to sip:[email protected]:5060

 

[alexgaia]

I have noted another thing: also configuring as server internal one 192.168.0.3 don't work audio outbound....why??

 

[alexgaia]

I have solved audio problem putting stun server on general settings xxxxx.dnsalias.com:3478 as my external address of server but logs are

[MS101003] Call(156) Ext.000: Possible firewall problem. Address mapping failed on STUN server 151.21.43.208:3478 for local address ":9448"

I have checked 192.168.0.3 firewall is down and port in router firewall is correctly open and nat.

and remain the other problem written up......with dmz server as 192.168.0.3 (all ports open) the call return to 000 internal