Problem with Outgoing Calls with local SIP provider

[erling]

I'm having problems setting up trunks with a local SIP Provider here in Austin, TX (DoubleHorn Communications)

The trunks register, but will only accept incoming calls (no outgoing)

Here's the log from 3CX when a call is attempted

15:05:04.734 [CM503016]: Call(65): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
15:05:04.734 [CM503003]: Call(65): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:69.94.224.2:5060
15:05:04.624 [CM503025]: Call(65): Calling VoIPline:1512XXXXXXX@(Ln.10008@DH Test)@[Dev:sip:[email protected]:5060]
15:05:04.562 [CM503004]: Call(65): Route 1: VoIPline:1512XXXXXXX@(Ln.10008@DH Test)@[Dev:sip:[email protected]:5060]
15:05:04.562 [CM503010]: Making route(s) to <sip:[email protected]:5060>
15:05:04.562 [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.19920.0] PBX contact: [sip:[email protected]:5060]
15:05:04.562 [CM503001]: Call(65): Incoming call from Ext.10 to <sip:[email protected]:5060>

They have sent me a log from their end on how they see the invite

INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.20.126.40:5060;branch=z9hG4bK-d8754z-d821b65ebf6f106f-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "Murray Messelt"<sip:[email protected]:5060>;tag=71758d02
Call-ID: MWQ5YTIwM2IzYTkxMWZiNGVmYjk5YzJhM2Q3YjhhM2Y.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CXPhoneSystem 10.0.22042.0
Content-Length: 283
Remote-Party-ID: "Murray Messelt"<sip:Murray%[email protected]:5060>;party=calling
v=0
o=3cxPS 317173268480 122859552769 IN IP4 24.153.178.146
s=3cxPS Audio call
c=IN IP4 24.153.178.146
t=0 0
m=audio 9004 RTP/AVP 0 8 3 101
c=IN IP4 24.153.178.146
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=sendrecv
SIP/2.0 100 Trying
To: <sip:[email protected]:5060>
From: "Murray Messelt"<sip:[email protected]:5060>;tag=71758d02
Via: SIP/2.0/UDP 10.20.126.40:5060;branch=z9hG4bK-d8754z-d821b65ebf6f106f-1---d8754z-
Call-ID: MWQ5YTIwM2IzYTkxMWZiNGVmYjk5YzJhM2Q3YjhhM2Y.
CSeq: 1 INVITE
Content-Length: 0
SIP/2.0 404 Not Found
To: <sip:[email protected]:5060>;tag=451f0e62
From: "Murray Messelt"<sip:[email protected]:5060>;tag=71758d02
Via: SIP/2.0/UDP 10.20.126.40:5060;branch=z9hG4bK-d8754z-d821b65ebf6f106f-1---d8754z-
Call-ID: MWQ5YTIwM2IzYTkxMWZiNGVmYjk5YzJhM2Q3YjhhM2Y.
CSeq: 1 INVITE
Server: DHPS-P900 v1.3.4-005
Content-Length: 0

Any ideas?

Thanks in advance,

Murray

 

[eagle2]

Have you configured outgoing rule ?

Regards

 

[erling]

Yes - just to pick that trunk when I call from a specific extension

 

[leejor]

What is their explanation as to why it isn't going through???

Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:69.94.224.2:5060

This looks like they don't know what to do with the digits you are sending them.