Problem with SPA504G auto answering second call

[RobinBonin]

Hi, I have two agents that say while on a call with a customer, they were connected to a second customer on the same ext, and the first call was dropped.

I have the forward rules set to use the phone status. That is the behavior I would prefer. We have 19 phones in use, and only 2 users have reported the issue, but it has happened to them several times.

Anyone know what might be causing this? the phones were running an older firmware, but I upgraded to the latest after 2 instances of the issue, and it happened again today.

 

[mfm]

Hi Robin,

I have never seen such an issue before. Kindly set your system in verbose mode. Advise the users to notify you as soon as the issue appears and paste the server logs here so we may have a look at them.