Problem with Videocall on Nokia Phones

[taucher.d]

Good day,

We have many Nokia 5.4 devices (50 pcs.) and have a problem with the video call on these devices. The image of the camera (front and back camera) is not visible properly (green image as in the attached photo).
It does not matter which client is on the other side. We tested IPhone, webClient and V18 desktop app. The picture of the other side is displayed correctly on the Nokia phone.

Call was made via Wifi

3CX Version: 18.0.1880
3CX Android Client Version: 16.7.8.121
Android Version: 11

Picture from Desktop-Client:

 

[GiannosI_3CX]

Hi @taucher.d thank you for the feedback. Could you give a try to 3CX Android BETA App and let us know if it sorts it out

 

[taucher.d]

Hello,

I have now tested it with the 3CX Android version 18.0.1.11, unfortunately no improvement, exactly the same error.
@GiannosI_3CX

 

[GiannosI_3CX]

Thank you for reporting this. We will give it a check.

 

[taucher.d]

Are there any new findings on this already?

 

[GiannosI_3CX]

Are there any new findings on this already?

Hi @taucher.d , unfortunately not yet but we are working on it.

 

[taucher.d]

Just for information:
Same issue on new Android App Version 18.0.2.15

 

[GiannosI_3CX]

Just for information:
Same issue on new Android App Version 18.0.2.15

@taucher.d please note that I sent you PM with information about your issue.

 

[GiannosI_3CX]

@taucher.d confirmed that issue resolved. The resolution will be added in one of the following releases.

 

[GiannosI_3CX]

@taucher.d please note resolution is included in the latest beta release