Problems connecting from outside my Network

[cybersur1]

Although I have some issues with phones, I am getting inbound traffic and able to send outbound traffic (Calls).

Inside my NETWORK LAN everything works well, but I notice two troublesome behaviors.

My phones cp-9971 phones the MAC always shows unprovisioned, is that a problem that can easily be fixed? Can this state of the phone create other issues?
Have both Android and IOS phones, they donot hold their registration, anyone knows why? and how it can be fixed?

Internal registration:
Once Android or IOS Phone come online, they register without a problem, most of the time. However, just now I turned on an Android phone that was charging, It recognized the Extension owner, however, it comes with a message saying there is no network. To fix it I have to turn WIFI off and Exit Push from the 3cx phone and then it re-provisions with no problem. Is there a manner to fix that behavior.

External registration:
It never leaves the state of CONNECTING...

Checked the firewall, All ports needed are open, checked 3cx visibility, it does hit the front gate, but is says that the gateway is not secure. It is a FIOS Router that is is hitting on its way in, any suggestion?

 

[cobaltit]

When you say checked the firewall, do you mean your modem/router or the 3CX firewall checker. Anytime you have communication issues the first step is to run the firewall checker. Let us know if that passes, I'm assuming it won't.

Internal registration:
Once Android or IOS Phone come online, they register without a problem, most of the time. However, just now I turned on an Android phone that was charging, It recognized the Extension owner, however, it comes with a message saying there is no network. To fix it I have to turn WIFI off and Exit Push from the 3cx phone and then it re-provisions with no problem. Is there a manner to fix that behavior.

So no network is a phone issue, not a 3CX issue. If your Android device doesn't maintain a network connection because of power save issues, etc 3CX can't do anything about that. Other than the fact that it shows not registered have to tested to see if you can actually receive calls? Assuming you have cellular data on that device push should still allow you to make calls.

Also, since you mentioned FIOS, can you elaborate your network setup. If you are connecting to WiFi on your FIOS modem/router but your 3CX is behind your own firewall/router then that isn't really an internal connection.

 

[cybersur1]

FIOS is our Business Gateway provider, in comes inbound our LAN and after some hops it makes it to the cisco 3560(POE) where the LAN phone receive their connection, from that switch it goes into it goes into a WIFI vlan which broadcast thru the campus. There are several Firewall layers, The FIOS is the Internet Facing Layer, and we can hit it, from there it is internally routed, and we can hit the Server but no device will register against it

The following ports are open 5001,5001,5060,5090

 

[cobaltit]

Since you said WiFi VLAN that means you possibly have NAT/ACL/firewall between your WiFi and LAN segment. If that's the case your best bet for now is to focus on making the firewall test pass (Internet to 3CX) and then test your mobile devices externally (3G/4G or offnet, no internal WiFi). Once that is working, then you can focus on internal and perhaps any changes you made to get it working externally will resolve your internal issues.

 

[cybersur1]

Good suggestion, I will let you know what happens