Problems Poly Voyager B825

[Salvo18]

We have a problem with headphones of the Poly (HP) Voyager B825.

We ordered these headphones for a customer because we saw that they were certified and compatible with the 3CX App, before delivering and installing them we tried them but they seem not to work with the 3CX app.

I've seen that they work with all PC apps, Skype, Teams etc. except 3CX..

Obviously we use the latest version of the app, updated PBX and updated headphone firmware..

Can someone help me, please?
Thanks

 

[JosIPVG]

Wich headset integration did you choose in the 3CX client?
As far as im aware you need to use the universal one.

 

[Salvo18]

Wich headset integration did you choose in the 3CX client?
As far as im aware you need to use the universal one.

Hi,
These are my settings:


I tried universal drivers, but when I make a call the mic doesn't work and I can't hear anything
I tried on more devices too, windows 10 and windows 11

 

[Salvo18]

I solved using the old 3cx legacy app... the new PWA and Desktop App doesn't work with Poly's Headsets...

I just see here that Plantronics (Poly) will be soon supported: https://www.3cx.com/blog/news/pwa-desktop-native/


Does someone know when Plantronics will be supported?

I personally prefer let use new apps for my customers.. not that legacy..

Thanks!