3cx app

  1. Arthur.b

    Solved How to mute incoming calls from the SIM card when I'm in a conversation on the 3CX app?

    Hi, It's all in the title! I am looking for a solution to prevent incoming calls from my SIM card when I am in a conversation on the 3CX application. It's quite annoying to have a ringtone during a conversation.
    • Arthur.b
    • Thread
    • 3cx app android app sim calls simultaneous calls
    • Replies: 5
    • Forum: Android
  2. zahir sirag

    Vibration not working for internal calls

    Hi, I’m experiencing an issue with the 3CX app for Android. Even though I have granted all permissions and enabled notifications and vibration for all categories (e.g., incoming calls, missed calls, etc.), my mobile phone still does not vibrate for internal calls. It only vibrates for external...
    • zahir sirag
    • Thread
    • 3cx android 3cx android app 3cx app vibration
    • Replies: 7
    • Forum: Android

  3. Employees in the 3CX application do not see that they have a call through someone else

    Good afternoon. I couldn't find a similar post, so I will try to describe our problem in as much detail as possible. After upgrading from v18 to Version 20.0 Update 3 (Build 806 Release) we found that call forwarding is not shown in the application (latest apps iOs/Androis) , only the fact of...
    • Malyar
    • Thread
    • 3cx app call forward
    • Replies: 3
    • Forum: iOS
  4. WhitebarnIT

    Solved iPhone App showing as Grey Status When Connected to WIFI

    So we have had multiple reports of iPhone users not being able to connect their 3cx apps when connected to the Wi-Fi in their office but will work fine on the LTE network, this is predominately on Unifi Wi-Fi networks and is only effecting iPhone users android is fine, today I've played around...
    • WhitebarnIT
    • Thread
    • 3cx app ios iphone wifi
    • Replies: 8
    • Forum: iOS
  5. christopherp

    Ability to change the ring tone on 3CX App

    When will 3CX implement the ability to change the ring tone on 3CX app to allow users to differentiate between an internal call verses an outside call?

  6. Prevent 3CX app on iphone from ringing simultaneous with deskphone

    Is there a way I can prevent the app on an iphone from ringing the same time as the desk phone when a user is sitting at their desk?

  7. Cannot call from deskphone to 3CX cell phone app

    We have a number of Fanvil X5U deskphones. When an internal user dials the extension of another internal user, and they pick up their deskphone, everything is fine. If they answer with the 3CX app on their cell phone, they cannot hear each other. This is a new installation, we have not had...

  8. Problems Poly Voyager B825

    We have a problem with headphones of the Poly (HP) Voyager B825. We ordered these headphones for a customer because we saw that they were certified and compatible with the 3CX App, before delivering and installing them we tried them but they seem not to work with the 3CX app. I've seen that...

  9. 3CX App does not work on Android

    I have a user who cannot register through the 3CX app using the barcode. Specs: Phone: Samsung Galaxy Z Fold4 Running on Android 13 3CX server version 18 Update 6 Have tried the following: 1) Register extension on iOS (works) 2) Register on another android phone (works) What could be the...

  10. Failed to send APNS PUSH to device - 3CX Hosted

    I have recently (In the last few weeks) ahead of install setup a new 3CX Hosted instance. However last night whilst configuring the system I was trying to use the 3CX app to play media files etc and was getting the following error: Failed to send APNS PUSH to device iPhone13,4REDACTED(Ext.100)...

  11. Solved 3CX App Won't Ring For One Customer - Rings Fine For Other Customers

    Hi All, We have been asked to assist a customer that has a hosted 3CX (on Amazon LightSail I believe - we did not set it up), who has started having a problem getting the 3CX App to ring. To test, I created myself an extension on their 3CX Installation, and added it to my Android in the 3CX...

  12. Solved Going "offline" with 3CX App

    Hello, Our customer utilizes a ring group when calls come into their main number which by default all extensions are included in. The owner uses the 3CX app for making/receiving calls outside of office hours. During office hours, he would like ONLY his desk phone to ring and NOT the app. The...

  13. Macintosh 3CX app - no windows

    I have been having an issue on a few Macintosh computers in my office that are running Monterey. When the 3CX app is opened, no 3CX windows open up. The app opens and can be seen in the menu bar. I believe this is due to permissions issue in Monterey as an other developer [Synology] had the...

  14. 3cx app won't connect using data

    Hi I just got my 3cx system running but the app on my phone only won't connect if using data. When I change it to wifi it connects wright away, I turn off the wifi and it goes from green the grey and says connecting but does nothing. I'm very new to this and not much of a tech guy so if you can...
  15. kinetix

    Would like to see RECEPTIONIST VIEW from the current Windows Client built into the WEB CLIENT.

    Would like to see RECEPTIONIST VIEW from the current Windows Client built into the WEB CLIENT. If/when the 3CX Windows Client not longer functions, this is functionality that will be missed. This is valuable for customers that have a large number of extensions. We have a few customers that need...
    • kinetix
    • Thread
    • 3cx app 3cx softphone receptionist view web client
    • Replies: 0
    • Forum: Web Client
  16. kinetix

    Would like to see RECEPTIONIST VIEW from the Windows Client built into the WEB CLIENT

    Would like to see RECEPTIONIST VIEW from the current Windows Client built into the WEB CLIENT. If/when the 3CX Windows Client not longer functions, this is functionality that will be missed. This is valuable for customers that have a large number of extensions. We have a few customers that...
    • kinetix
    • Thread
    • 3cx app 3cx client windows client windows soft phone
    • Replies: 2
    • Forum: Web Client

  17. 3CX app doesn't display what cue is being called on iPhone

    Hello everyone! Some of us in the company who use the 3CX app on iPhone started having troubles seeing which Call Queue is being rung when a client calls them. This is an issue for us, as we do not know how to greet the person (it depends on the Call Queue) and would appreciate any tips or...
    • nextwx
    • Thread
    • 3cx app call queue iphone not displayed
    • Replies: 1
    • Forum: iOS

  18. Sennheiser D 10 and Yealink UH 36 hardware button does not work

    Hi all, This issue has probably been already reported, but I could not find any posts on 3CX forums so am creating this one. A couple of our customers have recently reported an issue when their headsets would just stop picking & hanging up calls with the hardware buttons. It has happened at the...
    • SuperTima
    • Thread
    • 3cx app hardware button headset sennheiser
    • Replies: 3
    • Forum: Web Client

  19. 3CX App cannot receive calls

    Good evening, We have multiple Android phones running the 3CX app in the field. Several will not receive calls, the VM immediately answers the extensions. The phones can call out internally and externally. App says "Ready for calls" but status square is grey, and the contacts and status...
    • kdmolle
    • Thread
    • 3cx app android app
    • Replies: 6
    • Forum: Android

  20. De-register 3cx app when it leaves the LAN

    Hello, I am trying to apply something very simple: When a 3cx app (Android) leaves the LAN, it gets de-registered, so that its forwarding rules are applied. Can we achieve that? Side info, my test results: - Enabling the "Disallow usage of extension outside the LAN" option does have effect on...
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