headset

  1. Desktop app with Headset

    Hi, Over the last few days, we have been experiencing an issue with the 3CX Desktop Application not working correctly with headsets. We have already carried out the following troubleshooting: Reinstalled the 3CX Desktop Application. Reinstalled the headset drivers. Tested the headset with...
  2. arma_admin

    Feature request Caller-ID on Headset displays

    Would someone be able to add the following request to the ideas list? It looks like I don't have the required permissions to do so. I'd like to suggest improved headset integration for both the web client and the Windows client. Several of our customers use the Yealink WH66 and the WH64/WH68...
    • arma_admin
    • Thread
    • headset jabra wh64 headsets wh68 yealink yealink wh66
    • Replies: 2
    • Forum: Web Client

  3. Access to incoming calls on macOS: no pop-up despite using the PWA

    Hello, Since the discontinuation of the Desktop App, using 3CX on macOS has become much less convenient for users. Even when installing the Web Client as a PWA, there's no proper pop-up window for incoming calls. The ringtone works fine, but users often have to search for the application...
    • N-AGPRO
    • Thread
    • feature-request headset incoming-calls macos notifications pwa usability webclient
    • Replies: 0
    • Forum: Web Client

  4. System-Critical Registration Loss: Yealink WH64 DECT Headsets and 3CX v20 Compatibility

    System Configuration: 3CX v20 web client (PWA) with Yealink WH64 DECT headsets Version: 3CX Enterprise SC96 (Prod), 3CX Enterprise SC4 (Lab) Severity: Critical – impacts call handling and customer service Nature and Scope of the Problem Our organization is experiencing a system-critical...
    • JIX IT
    • Thread
    • calldrop headset pwa wh62 wh62 headsets wh63 wh64 headsets yealink yealink pwa
    • Replies: 2
    • Forum: Web Client

  5. Solved Webclient App (PWA) and Jabra Headset - Teams or UC?

    Hello! We are currently testing headsets from Jabra, for example, the Evolve2 65 or the Evolve2 65 Flex. The environment includes 3CXv18 and web clients as an app (PWA) within chrome. Jabra's headsets are available in "MS Teams" and "UC" variants. Generally, Jabra recommends that in...
    • denko2k
    • Thread
    • headset jabra ms teams pwa webclient
    • Replies: 3
    • Forum: Web Client

  6. Yealink WH63 compatibility

    I have been using v20 3CX in a hosted system with mainly Fanvil X6U IP phones. My main receptionist needed a headset, I wanted wireless DECT and choose the Yealink WH63 which I was told by an online seller that it should work. I attempted to connect to the Fanvil USB port and it did not work...
    • biggreyphone
    • Thread
    • dect 3cx headset macintosh webclient wh63 yealink
    • Replies: 0
    • Forum: Yealink
  7. Connexium

    Caller audio is WAY too loud - Not 3cx related issue

    Hello, Would anyone know how to solve an issue where the caller's audio is way too loud? I am 99.99% sure it is not related to 3cx since all other calls made using Yealink T57w desk phones sound excellent. So in this case, the Caller is using 3cx Desktop App on Windows and is cold calling...
  8. support_alkivi

    Headset integration (Yealink WH66) with macOS Desktop App - Desktop App needs daily reboot

    Hello, I Use the Yealink WH66 (Firmware125.434.0.20) with 3CX Desktop APP (18.12.425) . My Headset is at my office plugged by USB to my Thunderbolt Dock. Everyday, when I arrive at my office, I plug my dock to my macbook pro and the headset works well with macos. But, I have to restart my 3CX...
    • support_alkivi
    • Thread
    • desktop app headset wh66 yealink yealink wh66
    • Replies: 0
    • Forum: Yealink

  9. Problems Poly Voyager B825

    We have a problem with headphones of the Poly (HP) Voyager B825. We ordered these headphones for a customer because we saw that they were certified and compatible with the 3CX App, before delivering and installing them we tried them but they seem not to work with the 3CX app. I've seen that...
  10. SteveITS

    Desktop app prevents using headset for other audio/webinars

    After updating to 18u6, the Desktop App hangs up the headset when I am trying to use it for non-3CX audio such as GotoMeeting, Zoom, or (it seems) any other audio source. Headset is an EPOS/Sennheiser SD headset, Headset integration = universal driver. Symptom: headset disconnects (blue light...

  11. Solved Polycom VVX Template Update - Bug found and fixed

    Hi All, This is more a submission of a fix to the guys at 3CX but recently we had a system where users were using USB headsets with the VVX series and all phones weren't saving the headset volume for each call. This was a pain to fix as I could see the following flag in the template set to 1...
    • Spire-Jon
    • Thread
    • headset headset volume polycom polycom template polycom vvx usb headset
    • Replies: 5
    • Forum: Other

  12. 3CX webclient/windows app - auto detect headset

    Hello together, my idea is related to the frequent changes of workplace due to the Covid-19 pandemic. Our employees have a Sennheiser headset at home and at the office. These headsets are each recognized as a separate device in Windows Device Manager. Many employees set their headset as default...
    • PhilK
    • Thread
    • desktop app headset headset integration sennheiser v18 3cx webclient webclient windows app
    • Replies: 0
    • Forum: Web Client
  13. Martin_Thomas_HPA

    When comes Jabra and Plantronics (Poly) integration comes back

    Hello, i have update our test System to v18. After first testing i see that there is no more Headset integration for Jabra and Plantronics. We need it an can not update our main 3cx until that is back. Have anyone information's about that?

  14. Sennheiser D 10 and Yealink UH 36 hardware button does not work

    Hi all, This issue has probably been already reported, but I could not find any posts on 3CX forums so am creating this one. A couple of our customers have recently reported an issue when their headsets would just stop picking & hanging up calls with the hardware buttons. It has happened at the...
    • SuperTima
    • Thread
    • 3cx app hardware button headset sennheiser
    • Replies: 3
    • Forum: Web Client

  15. Grandstream GUV3000 answer button

    Hello guys, we are using 3CX pbx and currently getting rid of the deskphones and replacing them by USB headsets, we picked Grandstream GUV3000 as a suitable solution for our business, but there is one thing which a bit degrading it. On the cable there is controller for adjusting volume, mic...
    • NonStop
    • Thread
    • grandsteam headset
    • Replies: 10
    • Forum: Windows

  16. Solved Headset with webclient and other computer sound

    When using a headset in combination with the webclient (Windows), al other computersound is also played via headset. What is very annoying. Is there a simple trick to disable all sounds but not the sound which is related to 3CX Webclient?
    • van12
    • Thread
    • headset sound webclient windows
    • Replies: 4
    • Forum: Web Client

  17. Need help with getting lifter to go back down when a call is transferred

    I have a user with a plantatronics CS530 and a standard yealink phone. She uses 3cx for all calls. When she transfers a call the lifter does not go back down and I was wondering if there was a way to do this. The lifter also does not go back down if a call is ended through 3CX. It only goes back...

  18. WebMeeting issue with mute/unmute

    When we are in webmeeting, every body that dont need to talk mute themselves. But more than sometimes when they unmute to talk, no ones OR only few person can hear them. Sometimes we just have to mute/unmute again and it comes back to normal. Other time, need to refresh the page and come back...

  19. Hot-desking wireless headset solution?

    Hi there, We're currently rolling out 3CX to our call centre of 45 staff. These staff have historically hot-desked and sat wherever they wish when they start their shift. With the existing IP phone system there is a simple quick-connect cable for them to use their personal cabled headset and...

  20. Jabra Headset and Chrome Webclient

    Hi Guys We are testing the jabra engage 75 for our customer. I already installed jabra direct on my win 10 Notebook, jabra browser extension and jabra chrome host. When using the normal windows softphone i can use the jabra smart sensors (pickup and hangup), but when we use the Chrome browser...
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