Problems resetting a license

[it-basixs]

I have a customer license that I want to reset and have to install the telephone system on a new PC. I don't want to use the BackUp because the FQDN changes and it can only be changed by a new installation.

Since the license can only be reset by the "owner" with the corresponding email address, I have the problem that if I click on Forgot Password, the 3CX system does not send an email to this email address. I have full access to customer mails. A mail (catchall) arrives neither in the spam folder nor anywhere else.

If I try the forgotten password function with my own email address for testing, it works. So how can I reset the user account or the license if I can't get a login to the user account?



Ich habe eine Kundenlizenz, die ich zurücksetzen möchte und die Telefonanlage auf einem neuen PC installieren muss. Ich möchte nicht das BackUp verwenden, da sich der FQDN ändert und dieser nur durch eine Neuinstallation änderbar ist.

Da sich die Lizenz nur durch den "Inhaber" mit der entsprechenden E-Mail-Adresse zurücksetzen lässt habe ich aber das Problem, das wenn ich auf Passwort vergessen klicke, an diese E-Mail-Adresse keine Mail vom 3CX System gesendet wird. Ich habe auf die Kunden Mails vollen Zugriff. Weder im Spamordner noch sonstwo, kommt eine Mail (catchall) an.

Wenn ich zum Testen die Passwort-Vergessen-Funktion mit meiner eigenen Mail Adresse ausprobiere, funktioniert dies. Wie kann ich also das Benutzerkonto bzw. die Lizenz zurücksetzen, wenn ich keinen Login zum Benutzerkonto bekomme?

Thx

Andreas

 

[AWS2P]

I don't want to use the BackUp because the FQDN changes and it can only be changed by a new installation.

you can do a backup without FQDN

I have a customer license that I want to reset and have to install the telephone system on a new PC

you mean you need to change also owner of pbx licence, not only reinstall on new PC?

Ask help your 3cx representative for key licence problem

 

[it-basixs]

I don't have to change the owner of the license, but the FQDN, which is only possible with a new installation. In order to be able to start a new installation, I have to "reset" the FQDN, which only the owner of the license can do. The contractual partner is my customer, but he cannot log into the portal because the password is not known. The forgot password function does not send an email to the email address stored in the license. The contract partner / seller is myself.

In the first picture you can see the key management when I log into the 3CX portal myself. But here I am missing the "Release" button. (The pictures are only to be understood as an illustration of my problem.)

Thx Andreas