Problems with 2nd call on a ring group

[phil83]

Hello everybody,

I manage a 3cx with 5 agents. I distribute two external numbers to two ring groups. Each ring group has 5 agents.

So far this works well.

But: If one agent accepts a call any other incoming is redirected to "busy" two seconds later without beeing redirected to the four free agents.

Unfortunately I have no idea what I did wrong here. Any idea what I might consider?

Thanks & Greetings

 

[leejor]

Not knowing exactly how you have things set up, means there could be a number of issues. You might want to provide a few more details about how you have the ring groups configured, along with a post of the 3CX log showing the failed, second call.