Problems with Outbound Calls with AudioCodes MP-114

[LLangston]

Ok, We have changed our equipment from Grandstream because of poor audio quality. We are now using the AudioCodes MP-114 FXO gateway and the Polycom Soundpoint 501 phones. Straight out of the box using the 3CX configuration incoming calls are great, beautiful audio quality; however, I can't get the outbound calls to work. We have two pstn lines both of which have been setup and we will have a total of 4 extensions (I have only set up one so far). I am enclosing a copy of the server status logs. I would greatly appreciate any help in figuring out what I have not configured correctly.

Message
13:32:38.308 CallConf::Rejected [CM103005] Call(32) is rejected: Not Found
13:32:38.308 StratInOut:nCancel [CM104008] Call(32): Call from Ext.201 to 4644446 terminated; cause: 404 Not Found; from IP:10.10.10.25
13:32:37.847 CallConf:nIncoming [CM103002] Call(32): Incoming call from 201 (Ext.201) to sip:[email protected]
13:03:07.988 StratInOut:nHangUp [CM104007] Call(31): Call from Ln:10001@Connection Technologies to 801 has been terminated by Ln:10001@Connection Technologies; cause: BYE; reason: Q.850 ;cause=3
13:02:37.099 CallLegImpl:nConnected [CM103001] Call(31): Created audio channel for Ln:10001@Connection Technologies (10.10.10.25:6010) with Media Server (10.10.10.17:7142)
13:02:22.806 CallConf:nProvisional [CM103003] Call(31): Ext.201 is ringing
13:02:22.486 CallConf:nIncoming [CM103002] Call(31): Incoming call from 10001 (Ln:10001@Connection Technologies) to sip:[email protected]
13:02:01.973 CallConf::Rejected [CM103005] Call(30) is rejected: Not Found
13:02:01.973 StratInOut:nCancel [CM104008] Call(30): Call from Ext.201 to 2138765 terminated; cause: 404 Not Found; from IP:10.10.10.25
13:02:01.642 CallConf:nIncoming [CM103002] Call(30): Incoming call from 201 (Ext.201) to sip:[email protected]
13:01:49.824 CallConf::Rejected [CM103005] Call(29) is rejected: Not Found
13:01:49.824 StratInOut:nCancel [CM104008] Call(29): Call from Ext.201 to 4644446 terminated; cause: 404 Not Found; from IP:10.10.10.25
13:01:49.463 CallConf:nIncoming [CM103002] Call(29): Incoming call from 201 (Ext.201) to sip:[email protected]
13:01:16.871 CallConf::Rejected [CM103005] Call(28) is rejected: Not Found
13:01:16.871 StratInOut:nCancel [CM104008] Call(28): Call from Ext.201 to 4644446 terminated; cause: 404 Not Found; from IP:10.10.10.25
13:01:16.260 CallConf:nIncoming [CM103002] Call(28): Incoming call from 201 (Ext.201) to sip:[email protected]
12:53:58.936 CallConf::Rejected [CM103005] Call(27) is rejected: Not Found
12:53:58.936 StratInOut:nCancel [CM104008] Call(27): Call from Ext.201 to 4644446 terminated; cause: 404 Not Found; from IP:10.10.10.25
12:53:58.606 CallConf:nIncoming [CM103002] Call(27): Incoming call from 201 (Ext.201) to sip:[email protected]
12:52:32.519 CallConf::Rejected [CM103005] Call(26) is rejected: Not Found
12:52:32.519 StratInOut:nCancel [CM104008] Call(26): Call from Ext.201 to 4644446 terminated; cause: 404 Not Found; from IP:10.10.10.25
12:52:32.178 CallConf:nIncoming [CM103002] Call(26): Incoming call from 201 (Ext.201) to sip:[email protected]
10:39:25.019 CallConf::Rejected [CM103005] Call(25) is rejected: Not Found
10:39:25.019 StratInOut:nCancel [CM104008] Call(25): Call from Ext.201 to 4705824 terminated; cause: 404 Not Found; from IP:10.10.10.25
10:39:24.628 CallConf:nIncoming [CM103002] Call(25): Incoming call from 201 (Ext.201) to sip:[email protected]
10:22:34.164 CallConf::Rejected [CM103005] Call(24) is rejected: Not Found
10:22:34.164 StratInOut:nCancel [CM104008] Call(24): Call from Ext.201 to 4705824 terminated; cause: 404 Not Found; from IP:10.10.10.25
10:22:33.824 CallConf:nIncoming [CM103002] Call(24): Incoming call from 201 (Ext.201) to sip:[email protected]
10:21:56.394 StratLink:nHangUp [CM104001] Call(23): Ext.201 hung up call; cause: BYE; from IP:10.10.10.18
10:21:09.870 CallLegImpl:nConnected [CM103001] Call(23): Created audio channel for Ext.201 (10.10.10.18:2236) with third party (10.10.10.25:6010)
10:21:09.860 StratInOut:nConnected [CM104005] Call(23): Setup completed for call from Ln:10001@Connection Technologies to Ext.201
10:21:09.860 CallLegImpl:nConnected [CM103001] Call(23): Created audio channel for Ln:10001@Connection Technologies (10.10.10.25:6010) with third party (10.10.10.18:2236)
10:21:06.936 CallConf:nProvisional [CM103003] Call(23): Ext.201 is ringing
10:21:06.585 CallConf:nIncoming [CM103002] Call(23): Incoming call from 10001 (Ln:10001@Connection Technologies) to sip:[email protected]
10:19:19.075 ServRegs:nAdd [CM113002] Registered: Ln:10000@Connection Technologies
10:19:18.954 ServRegs:nAdd [CM113002] Registered: Ln:10001@Connection Technologies

Please help, I am starting to go bald

 

[N_G]

Just to be sure:

1.Do you have a 4 port FXO gateway (not a 2 port FXO & 2 port FXS)
2.Have you assigned an abound rule and are people dialing the prefix?

We are updating the configuration guide next week, since it seems that it needs to be updated for the latest MP 114 versions....

 

[LLangston]

I am sorry that I have not replied back before now, but have been out of the office. I reset the AudioCodes back to factory defaults and went back through the set-up configuration from 3CX again and it is working great now except for we can not make long distance calls. I am sure that that is something I need to configure either in the phone or in the gateway and not a problem with 3CX. I have just gotten back into the office and have not as yet had a chance to explore what that issue is. Thank you for your reply though.