Problems with web interface on iOS 16 devices

[eska]

Hi,

I’ve been told to post this here, at the appropriate categorie.

Some of our users within the department are using their mobile phones to access the web interface to make changes to the call queue (manage active users). For normal use, the 3CX iOS app is being used.

Recently, users have updated their iOS device to iOS 16. After this, a strange phenomenon has been occurring. When accessing the web interface of 3CX, the page keeps refreshing/changing itself back to the homepage (the one where it shows the Team overview).

This happens around every 5 seconds or so, no user input required. Obviously this makes it impossible to navigate between menus or even use the application.

PBX runs 18.0 (Build 418) and the 3CX app is version Version 18.4.1.

When tested on an iPhone that runs iOS 15, everything seems to be working fine. This has been tested with Safari and Chrome. Both with the same results.

Any assistance would be greatly appreciated!

 

[dmbmke]

No assistance to offer, but this is happening to me as well. Also occurs on macOS.

 

[eska]

No assistance to offer, but this is happening to me as well. Also occurs on macOS.

See my previous post for additional information!

 

[eska]

See my previous post for additional information!

https://www.3cx.com/community/threads/regarding-iphone-‘not-registered’.117889/

 

[dmbmke]

T

https://www.3cx.com/community/threads/regarding-iphone-‘not-registered’.117889/

This is completely unrelated to my question.

 

[eska]

T

This is completely unrelated to my question.

https://www.3cx.com/community/threads/problems-with-web-interface-on-ios-16-devices.117867/

My final try.

 

[N_G]

Let me guess you have a custom certificate installed?

 

[Evolute IT]

Hi,

I’ve been told to post this here, at the appropriate categorie.

Some of our users within the department are using their mobile phones to access the web interface to make changes to the call queue (manage active users). For normal use, the 3CX iOS app is being used.

Recently, users have updated their iOS device to iOS 16. After this, a strange phenomenon has been occurring. When accessing the web interface of 3CX, the page keeps refreshing/changing itself back to the homepage (the one where it shows the Team overview).

This happens around every 5 seconds or so, no user input required. Obviously this makes it impossible to navigate between menus or even use the application.

PBX runs 18.0 (Build 418) and the 3CX app is version Version 18.4.1.

When tested on an iPhone that runs iOS 15, everything seems to be working fine. This has been tested with Safari and Chrome. Both with the same results.

Any assistance would be greatly appreciated!

This has been fixed in U6.

 

[Evolute IT]

Let me guess you have a custom certificate installed?

Actually, it doesn't affect anything for this. We had the same problem in U5 with a 3CX FQDN and SSL. It seems to be a bug in iOS Webkit that was crashing the Webclient JS. It's fixed since U6.

 

[N_G]

OK but other cases where web client keeps refreshing have been because the custom certificate was not correctly installed. But this was not specific to iOS indeed.