Promoting a Generic provider to a Supported one

[Paul Reynolds]

We have a lot of trunks that were set up with a particular provider BEFORE they were added to the Supported list.

They were setup as Generic VoIP and as such have the deadly red ! on the dashboard.

Is there any way to adjust the system so 3CX recognises it as a Supported provider WITHOUT deleting the old, adding a new, and rebuilding all of the DIDs, inbound rules, outbound rules etc etc?

Thanks

 

[AWS2P]

I'm afraid you need to do steps you wrote

 

[Paul Reynolds]

Looks like the tick is staying red then because no way is a green one worth that much effort!

 

[JohnS_3CX]

Hi Paul,

You can leave it as is, not a problem. Make sure it is aligned with our official template of that provider though, especially in case you have issues. To do that, just create a fake trunk using the official template, and compare all the options one by one side to side (you can open 2 tabs to the management console)