Solved Prompt is not played during the lunch break

[Albert464]

Hello,

I have set up an IVR responder that has to start during closed office hours, working hours are: 8.30-12.30 13.00-17
I entered the times in the 3cx settings, from 12.30 to 13 there is a lunch break. I then set the overtime calls on the SIP Trunk.

The problem is: the prompt is reproduced only from 17 to 8.30 and not during the lunch break, how can I do?

Thank you

 

[JohnS_3CX]

Hi Albert,

The break times are still within the office hours, so if you set the IVR from your trunk as Destination for calls outside office hours then it would justify the behavior you noticed.

How are in-office hours calls handled now ? Do they go to an IVR or Queue or Ring Group from the Trunk?

 

[Albert464]

I have set that during the opening time the Trunk's calls go to the IVR with the selection of the extensions, during the hours the closure must go to an IVR that reproduces only a message of closed offices.

The only thing that does not work is that during the lunch break the message of closed offices is not played.

 

[JohnS_3CX]

You can configure your office hours in two parts, without a break like so:



So between 12:31 and 12:59 the office will be closed, and you can go to the Destination for calls outside office hours of your trunk (the IVR you mentioned). The message will also be heard after the office closes too, so if you need to have two separate messages you might need a different method.

 

[Albert464]

It seems like a perfect solution! Thank you!

 

[JohnS_3CX]

Glad it was resolved